Support
Need help with Skipper? Start with the FAQs below. If you are still stuck, open a GitHub issue with your browser version, the site you were on, and what you expected to happen.
Frequently asked questions
- Which sites does Skipper support?
- Hotstar, Amazon Prime Video (including regional Amazon domains), and YouTube watch pages.
- How do I turn features on or off?
- Click the Skipper icon in your Chrome toolbar. Use the toggles in the popup for Prime Video and YouTube. Hotstar skipping is always enabled on supported pages.
- The popup shows the wrong site or “Not on this site”
- Make sure the streaming tab is the one you were viewing when you opened the popup. Reload the extension at
chrome://extensionsand try again. - YouTube promos are not detected
- Open a YouTube watch page (
youtube.com/watch?v=...), enable creator promos in the popup, and wait a few seconds. Some videos have no captions or no detectable promos. - Prime Video ads are not skipping
- Confirm “Skip Prime Video ads” is enabled in the popup. Amazon sometimes changes its player UI; if skipping stops working after an Amazon update, report it on GitHub.
- Does Skipper work in Incognito?
- Only if you enable Skipper for Incognito in
chrome://extensions→ Skipper → Details. - Is my data collected?
- Skipper stores your settings in Chrome. YouTube promo detection may send caption text and video metadata to our backend only for that feature. See the privacy policy for details.
Troubleshooting checklist
- Reload Skipper on
chrome://extensions. - Refresh the streaming tab after installing or updating Skipper.
- Check that the site is one of the supported platforms.
- Open the Skipper popup and verify the correct platform card is highlighted.
- Disable other ad-blocking extensions temporarily to rule out conflicts.
Contact
For bugs and feature requests, use GitHub Issues. Include your Chrome version, operating system, the URL of the page, and steps to reproduce.
For privacy questions, see the privacy policy.